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Q: I have no idea why my GP has referred me to you?

Your GP has referred you to PHYZ X 2U to help ensure that you are reaching your full potential both mentally and physically. Whether you need support to overcome an injury, then get active or enhance your current exercise program our team of exercise specialists will listen to your individual needs and circumstances to ensure the sessions we deliver you are relevant and effective.

For example; if you have an illness such as Type 2 Diabetes we appreciate the challenges faced to balance your pharmaceutical and exercise doses to keep you feeling your best.

By seeing our physiotherapist and accredited exercise physiologist your exercise needs can be met safely and with consideration given to the medications you’re currently taking.

It is all about creating a habit of exercise in your life. Your GP and PHYZ X 2U will work together with you to help you either start exercising safely or build upon the exercise you currently do.


Q: I am already active, why do I need this program?

Congratulations! It is great to hear that you’re already active, exercise is one of the most powerful medicines one can ever take.

Our team of health professionals work with you throughout the Activate Program to help identify any barriers to increased exercise participation and to set personal goals that are aligned with your needs, address any health conditions you may have.

Your PHYZ X 2U team is like having your own personal health coach at your fingertips to keep you motivated, on track and goal oriented. If you’re already working with a trainer or gym in your town, we are dedicated to support the work they do with you and communicate with them to enhance your opportunities to integrate exercise and wellbeing time into your life schedule.


Q: How much notice do I need to give if I can’t make my appointment

24 hours’ notice wherever possible by calling our clinic number.


Q: How do I claim Activate Program with my Health Fund?

Services can be claimed retrospectively, speak to your Patient Relationship Coordinator if you require a receipt for your Health Fund claim.


Q: I can see you have an Activate 12 Week Program, but what other services do you have?

The Activate Program is available to all community members either privately funded or where applicable through a Medicare Referral.

We also work with a variety of external groups to provide physiotherapy and exercise physiology services under;


– Workers Compensation



Q: What is an Exercise Physiologist?

Exercise – Activity requiring physical effort, carried out to sustain or improve health and fitness

Physiology – The branch of biology that deals with the normal functions of living organisms and their parts and they interact with the environment


An Exercise Physiologist is a person who specialises in Exercise to get people healthy, active and functioning at the peak. To do this, an Exercise Physiologist has an in-depth knowledge of the physiology of the human body; meaning they understand what the body does in response to exercise and can manipulate the type of exercise prescribed to you based on your needs. Whether that be working with an illness you may have, getting your body functioning at its peak or understanding the reaction of the pharmaceutical medications you may be taking, an Exercise Physiologist can be trusted to safely moving you towards a physically and mentally fitter version of yourself.

There are several reasons you may be referred to or choose to see an Accredited Exercise Physiologist when PHYZ X 2U is in your town. These include chronic disease management after diagnosis of a range of conditions including;

– Cardiovascular disease

– Pulmonary disease

– Metabolic disease (for example Type 2 Diabetes)

– Neurological disease

– Musculoskeletal disease (including arthritis, osteoporosis/osteopenia, acute and/or chronic musculoskeletal issues)

– Depression and other mental health conditions

– Cancer


Or you may want assistance with:

– Assessments of functional capacity

– Advice on lifestyle modification to improve health status

– Exercise prescriptions for strength and function improvement pre- and post- surgery

– Workplace assessments.


Accredited exercise physiologists offer a range of services which include behavioural coaching, health education, exercise counselling and physical rehabilitation. Services include the prescription of tailored exercise programs, promoting leisure-time and incidental activity, and counselling to reduce sedentary behaviours. This will include an assessment to ensure the activity is safe, effective and likely to be maintained in the long term.


Q: I have been referred partially by my GP, I understand there is a gap payable, but I am a pensioner – do I still need to pay this?

It’s fantastic to hear that your GP has given you a referral that gives you access to the Activate Program with subsidy or access to sessional consultations.

If you choose to pay a gap and join the Activate Program to obtain the benefits of 12 weeks of care and coaching support, the out of pocket cost is the remaining balance per the Medicare Fee Schedule and the number of allied health sessions per calendar year you’ve been referred for.


Q: I am not sure I can commit to 12 weeks of coaching calls, I am not sure what my schedule is like. Is it still worth me starting?


We are here to work with you to create sustainable habits for a healthier life long term. Your Care Team and Coaches will prescribe exercises that are not only safe and enjoyable but can be worked into your daily routine. The coaches will support you and provide flexibility in timing and execution of your coaching calls to fit with your lifestyle.


Have more questions? Get in touch with our Patient Relationships Coordinator via [email protected] or our Request Appointment page.

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